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BrainWaves: June 2010 Issue

By BrainReactions

BrainWaves: The Innovation and Idea Generation Emagazine

BrainWaves is an e-periodical for people who are interested in how organizations cultivate individual and group creativity. Each issue of BrainWaves features information and perspectives about individual and group ideation; how businesses and not-for-profits actuate the best ideas; and reports on remarkable innovations that promise novel solutions to intractable problems. Brainwaves is produced and edited by BrainReactions, producer of “outside insight” — ideas for organizations conceived by outside professional brainstormers and from online brainstorms using BrainReactions.net. BrainReactions also provides innovation training to help companies and individuals generate more and better ideas. 


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In This Issue

How to Stimulate Innovative Thinking in your Organization to Sustain your Innovation Pipeline for Growth

By BrainReactions

Contributed by Darin Eich, Ph.D., President, BrainReactions LLC http://www.brainreactions.com

If growth is priority number one, innovative thinking skills should be encouraged and developed at all levels of an organization. Sure, there should be a great emphasis on external or open innovation and many of innovative ideas can come from your customers or other subject matter experts. Nonetheless, it is the employees of your company who will connect those ideas and develop their own ideas within your innovation system in order to fill your pipeline on a continuous basis. The first place to open innovation is within your organization. Imagine what kind of culture of innovation your firm could have if every employee contributed to the innovation process at a place where his/her unique strengths aligned with your needs? A variety of employees can contribute to each stage of innovation by:

  1. Providing insight to your research on problems and opportunities — the starting points of innovation—by sharing the voice of the customer with you.
  2. Helping to clarify opportunities and focus on specific problems identified by the research.
  3. Providing ideas through brainstorming sessions, individual submissions, or company wide idea generating events.
  4. Helping to analyze and synthesize the massive amounts of idea collected by using specified criteria or their own wisdom.
  5. Participating in a live or interactive web event where employees can view the concepts they developed, and then help select which ones reach the innovation pipeline.
  6. Helping to communicate and advance the leading concepts by contributing their thinking to make the message a memorable one.

Do your team members know simple activities they can do in each of these stages? From our experiences, we have found that it is simple and even empowering to equip people with these tools and show them how to utilize them by practicing with real-life challenges. Participating in innovation is something we all enjoy doing—often a reason for choosing our career. People want to develop ideas! In our program, we have turned college students into innovators for innovation leader P&G™ in a handful of training sessions. By doing this, we increase the number of tools they have in their “innovation thinking” toolbox, and build the strength of those tools, resulting in more and better ideas!

How is “innovation thinking” happening in your organization? Who is doing the “innovation thinking”? The simple vision of an organizational innovation culture is to engage as many people as possible — from within their organization as well as outside of their organization — in “innovation thinking” about the opportunities and challenges that they face. Innovation — for those that practice it at its best — is not about one guy in a garage working on an invention, but rather a process where multiple people are collaborating to develop and validate ideas. The opportunity from the top of the organization is to open and catalyze this innovation engagement.

If opening up innovation and innovative thinking within your organization is an opportunity, how do you develop it at all levels and places? We have found that the best way to do this is not to read a book or to listen to a lecture, but instead to engage in developing real-world innovation. Facilitate employees — step-by-step, activity-by-activity — while utilizing different innovative thinking tools, to create and develop their own ideas. What if each individual in your organization had their own personal innovation project? What if employees, along with their colleagues, were invested in the development process of small group projects on a regular basis? We bet it would be good for the innovation culture, employee retention and, most importantly, growth!

From our experience training innovators for Fortune 500 projects, we have found that the most prolific innovators exhibit many innovation thinking skills, including:

  • Systems Viewing
  • Rapid Iterating
  • Quantity Making
  • Judgment Suspending
  • Idea Funneling
  • Deconstructing and Constructing
  • Building and Extending
  • Connection Making
  • Outside Insight-ing

If your organization is at a place where employees at all levels are engaging in innovation in many contexts — such as organizational improvement, product development, communications, etc. — then the next opportunity is to engage the people outside of your organization to collaborate with the developed and engaged innovators on the inside. This collaboration can be powerful for enhancing both “innovation thinking” and results at all stages.


Dell is engaging customers in submitting ideas to them at Ideastorm.com. Intuit has created IntuitLabs.com to show lead users the prototypes they are working on. This effort provides validation and encourages feedback for further development.

In sum, to grow, you need to innovate continuously and sustain this innovation so new and better ideas flow through the pipeline. To have better ideas you need to have a higher quality of innovation thinking from more innovation thinkers both inside and outside of your organization. You can develop this capacity through simultaneously teaching and engaging employees and other individuals in your innovation projects. Start by having a common innovation system that a variety of employees know how to use. Also, have a common format for ideas and how they advance down the innovation pipeline. Then, provide a wide variety of employees with opportunities for real challenges to help them contribute to innovation for actual projects.

About the author: Darin Eich, Ph.D. is President of BrainReactions LLC and founder of InnovationTraining.org. BrainReactions Innovation Training can help you create a program to teach, facilitate, engage, and guide your team step-by-step through this innovation system and over 30 different interactive activities to help you generate ideas and solve your challenges. Email Dr. Darin Eich at darin.eich@brainreactions.com

The importance of idea communication: A simple visual story of what worked

By BrainReactions

Contributed by Darin Eich, Ph.D., President, BrainReactions LLC http://www.brainreactions.com

We have heard from many people that the importance of communicating your idea is becoming of critical importance! It is the communication that takes the idea into action. Many times, we have a great idea, and we’ve developed it thoroughly, but we are unable to communicate it so that it gets advanced. Odds are, we didn’t communicate it in a way that works with people’s minds. They didn’t get it so they didn’t feel comfortable being a part of it. The answer is simpler. Tell a story. Make it visual. Make it understandable. Help them get it. You should be able to do it in one sheet.

Here is an example. We launched a new training program on idea communication. People had to “get it.” To convey the concept, I had the idea of telling a simple visual story, with me as the main character, through a comic. I chose myself because I know that character well and because I had a few photos of myself! You innovate with the resources you have, right? The comic was easy to make with a few pictures that could convey some situations that we can all relate to. I knew the comic would gather attention because as I was building it at a San Francisco coffee shop, I had two strangers come up to me to ask me what I was doing. This has never happened with writing text! Here is what I created:

Idea Communication

From this one visual sheet a person should understand the value of this training. See how we communicated this new training workshop and even participate in the webinar program in a simple visual website at http://ideacommunication.org. Once you create the story and visual, you can use it for articles, the web, live presentations, etc. We launched the training program and it was our most successful yet — so the communication achieved the real ultimate action outcomes we needed.

If you are taking idea generation and innovation seriously, you should take idea communication really seriously because it is what prevents our ideas from happening! These are idea communication problems you may face in your work or organization:

• A great idea doesn’t go anywhere because people don’t understand it or are not motivated to collaborate on it.
• New ideas don’t get put into action internally or externally.
• A new product or service launch requires new and more creative ideas than before.
• Change is happening faster and new communication ideas are continually needed.
• You need to present and persuade with your ideas simply and memorably so others can take a risk.

We would like to help you not only with your idea generation & development but now with your idea communication too so you can bring your innovation into action. Visit http://ideacommunication.org to see more about our training on this important topic. We can bring it live to your organization or you can participate in the recorded webinar program whenever you are ready.

Steve Blank teaches us how to go from an idea to market success repeatably

By BrainReactions

Contributed by Anand Chhatpar, Chief Executive Officer, BrainReactions LLC http://www.brainreactions.com

There are many entrepreneurs and corporate innovators in the world who have had a new idea that actually garnered significant success in the market, and yet, they cannot explain what exactly caused them to succeed. Succeeding, but not knowing how they did it, makes it very difficult for innovators to create repeated success stories. This leads to the question: How do we create repeatable innovation success?

From all the research that I have done in this field, I believe that one of the best processes for achieving repeatable success is the one presented by Steve Blank, a serial entrepreneur who now teaches entrepreneurship at Stanford and UC-Berkeley. His process is described in his book, Four Steps to the Epiphany, and is also popularized as the process of “Customer Development”.

Steve Blank’s lecture at Stanford’s Entrepreneurial Thought Leader Series on this topic has been made into a Podcast, that I would like to share below:

Frost and Sullivan’s GIL Global Conference

By BrainReactions

BrainReactions has covered Frost and Sullivan’s Growth, Innovation and Leadership (GIL) Conference in the past and we were very impressed with the experience. We have recommended all corporate innovators to attend this event in the past and even this year, our recommendation for the event continues. The event that Frost puts together is not a typical conference, but more of an interactive and facilitated learning experience.

Frost has taken their conference global and this year, they are conducting the conference in 8 different countries. You can see the complete list of venues here: http://www.gil-global.com

BrainReactions will have our representatives for BrainWaves at the Silicon Valley location of the GIL from September 12th to 14th, 2010. Let us know if you are planning to attend as well and would like to get together there.

BrainWaves: December 2009 issue

By BrainReactions

BrainWaves: The Innovation and Idea Generation Emagazine

BrainWaves is a quarterly e-periodical for people who are interested in how organizations cultivate individual and group creativity. Each issue of BrainWaves features information and perspectives about individual and group ideation; how businesses and not-for-profits actuate the best ideas; and reports on remarkable innovations that promise novel solutions to intractable problems. Brainwaves is produced and edited by BrainReactions, producer of “outside insight” — ideas for organizations conceived by outside professional brainstormers and from online brainstorms using BrainReactions.net. BrainReactions also provides innovation training to help companies and individuals generate more and better ideas. 


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In This Issue

Warren Buffett talks to Charlie Rose about Innovation in America

By BrainReactions

Contributed by Anand Chhatpar, CEO, BrainReactions LLC http://www.brainreactions.com

A couple of years ago, BrainReactions brought senior executives from developing countries in Asia, South America, and North America together in Boston and Silicon Valley to learn from some of the top innovators in America as part of our Innovation Trip program. The idea was based on the observation that India has access to thousands of engineers, with the same engineering resources online, and even the same engineering text books used in universities as in the U.S., and yet Indian engineers are not able to produce the same innovations in India that take place in Silicon Valley. Google has a number of Indian engineers and even an Indian-American investor, but this innovative company was not created in Bangalore. It was created in California, U.S.A. Our belief is that this phenomenon is due to the ecosystem that exists here in the United States.

Warren Buffett, one of the richest people in the world, re-iterated this same belief on the Charlie Rose show recently. Buffett has been a guest on the Charlie Rose show several times, and he is always insightful. His most recent interview in November 2009 was no exception. You can view the complete interview if you search for “Warren Buffett” on http://www.charlierose.com

One of the most inspiring parts of the interview was Buffett’s firm belief in America and how the American system fosters innovation by “[unleashing] more of the human potential.” In Buffett’s own words, “And what does that? Well, a rule of law helps. A market system helps. Equality of opportunity helps. All of these things that are still a fundamental part of the American system. As a matter of fact, the American system is now better than it was a couple of hundred years ago, because until the 19th Amendment, we’ve had half the talent in the United States that wasn’t entitled to do much. So we’ve got a great system.”

Buffett’s belief in America’s innovation system was further explained by him later in the interview as well. He mentioned the recession in the early 1980s, when nobody would have guessed that during a time of 10% unemployment in the country, two young entrepreneurs named Bill Gates and Paul Allen would be working in Albuquerque creating an innovation that would become a big part of our future. Similarly, who would have guessed in the early 90s that dropouts from Stanford would create Google, arguably the most powerful company in the world today. Buffett believes that the American innovation system will continue to create innovations and millions of new jobs in the future.

It is interesting to think about how Buffett’s 3-point American innovation system would apply inside your company if you wanted to unleash more of your employees’ potential. Have you created rules within the firm that help innovation? Have you created a market system for good ideas within your company with the right rewards in place? Furthermore, have you provided equality of opportunity for everyone in your company to innovate openly, or is innovation isolated to your R&D group? I hope you give this some thought while designing your company’s innovation system.

Starting innovations: How to make the front end of innovation less fuzzy & more practical

By BrainReactions

Contributed by Darin Eich, Ph.D., President of BrainReactions LLC http://brainreactions.com

Innovation is creativity with a purpose. It is not only creating new ideas but doing so with a specific intention in mind and with plans to actually launch the developed and realized ideas into the world. There are elements of both creation and action. Innovation should be simple, understandable, and open for a wide variety of people to engage in the process. Innovation is becoming more open, less closed door R&D sessions, and more engagement of actual customers, stakeholders, subject matter experts, and employees at all levels in the process. Many organizations know how to launch and sell their products and services but are “fuzzy” on the front end of the innovation process: the stages that deal with creating, analyzing, and developing ideas. That is why it is known as the “fuzzy front end.” The key to making this important beginning stage of the innovation process less fuzzy and more practical is through articulating a simple system with activities that a wide variety of stakeholders and collaborators can understand and engage in. The fuzzy front end should be more kitchen table and less scientific lab.

Having a clear system is equivalent to systematically generating ideas on purpose. I will share with you what we have learned while developing a simple “front end of innovation” process that we have been training people in from over 200 companies at InnovationTraining.org. We encourage you to learn innovation through doing it. You can practice and use this process to develop and communicate your big idea in a more systematic and effective way. The projects we have done for a wide variety of companies from P&G and the UN to solo entrepreneurs all use a similar system and activities. They all started with a problem or opportunity, led to brainstorming questions, continued with ideas, and led to selection and development of the best ideas…just like you catalyze your own projects in your own organization.

Innovation System

If you want to develop an innovative idea for your project, where do you start? Start with a proven system of innovation best practices. The diagram above shows the steps involved in a basic innovation system that you can use as a starting point. You will then go about this purposefully with a process or system to develop your ideas into more validated and robust concepts. You would typically generate multiple ideas and then synthesize relevant multiple ideas logically together in the form of a well-developed concept.

It is important to capture and store all of these ideas in one place. Also, great innovations are not solitary work. They are the result of collaborations. Involve others to help you generate ideas, develop the concept, validate the concept, and communicate the concept so that it is meaningful and memorable. An example of the front end of innovation can be found in a brainreactions.net private online brainstorming room, you can pose your question, provide background information, visuals in the form of a photo or video, and generate ideas. With the online brainstorming room you can include up to five brainstormers and these brainstormers can not only generate ideas but also vote, select, and sort the best ideas to move forward and develop. This is a way to involve collaborators in your innovation system.

An important start to an innovation project is to crystallize the problems and challenges that you intend to solve. You must pose important questions that are grounded in the problems or opportunities for innovation. Google launched a campaign that solicited concept ideas to change the world. To use Google’s Project 10^100 framework as an example, they offered seven suggested categories and questions:

1. Community: How can we help connect people, build communities and protect unique cultures?
2. Opportunity: How can we help people better provide for themselves and their families?
3. Energy: How can we help move the world toward safe, clean, inexpensive energy?
4. Environment: How can we help promote a cleaner and more sustainable global ecosystem?
5. Health: How can we help individuals le ad longer, healthier lives?
6. Education: How can we help more people get more access to better education?
7. Shelter: How can we help ensure that everyone has a safe place to live?

These are examples of categories and related questions to start. These categories were selected because they offer real problems and opportunity. These are starting places, if your vision is to “change the world” then the seven Google categories and questions may be beneficial starting places for you. Odds are that your questions and categories may be different and related to the problems or opportunities that exist for you or your organization, specific to your mission. These starting places are big questions of their own or can catalyze sub-questions for you to purposefully generate ideas on.

Action to take: Clarify a simple system you will use to innovate. Use the model we are presenting or customize your own. Know that you are engaging in a system to innovate and what that system is. Identify and write down the areas you would like to innovate in. These are problems or opportunities. Research them. Create questions to ask.

———
About the Author:

Darin Eich, Ph.D. is President and founder of BrainReactions LLC that provides innovation training through InnovationTraining.org

This activity is a part of BrainReactions Innovation Training. BrainReactions Innovation Training can teach, facilitate, engage, and guide your team step-by-step through this innovation system and over 30 different interactive activities to help you generate ideas and solve your challenges. You can learn our techniques and activities to do again and again on your own and contribute to a sustainable culture of innovation within your organization. Email Dr. Darin Eich at darin.eich@brainreactions.com to inquire about bringing training and facilitation into your organization or to do an event to capture the ideas of your employees, customers or stakeholders.

Do you want to learn more about systematic innovation? The Systematic Idea Generation for Innovation 4 part online workshop series has been popular with 200 different companies seeking to learn the language of innovation and generate new ideas. You can start this webinar series today at http://innovationtraining.org.

Innovating Your Professional Life

By BrainReactions

Contributed by Darin Eich, Ph.D., President of BrainReactions LLC http://brainreactions.com

Sometimes we assess our professional lives and realize that we have just been operating a metaphorical machine for an extended period of time. This machine may not even be a real machine but what we discover is that our work, our organization, or our processes have become a bit stagnant or repetitive. We lose our excitement or even hope for the future because nothing is changing. We are doing the same thing every day, every month, and every year and this has become bothersome. We are doing precisely the same service, making the same product, doing the same marketing, giving the same speeches, and asking the same question every month and every year. When this repetitive stagnation happens it not only adversely affects our professional life but also seeps into our personal life. Hey, most of our personal lives revolve around our professional lives anyway, so when that isn’t good, little else is. What people need is change. This is the first thing. Staying in ruts is no fun, getting out of them is.

But change for what? Just change for the sake of change? Well, if we are stagnant, sometimes even change for the sake of change is a good thing because it starts an action. It will add a little bit of air and movement to break the stagnation and stops the mold from growing. But what is powerful, what can be downright compelling, is change when you have a vision, change when you see a potential for a purpose, change when there is a goal that attracts you and others like a magnet. When there is a new challenge, this awakens something in you. It may be fear, but that usually comes about first anytime change happens. So, connected to that fear is excitement and also a newfound hope and perhaps, invigoration, in your professional life. This vision, this purpose, this goal gives you a destination to strive for. It gives your mind a reason to start thinking again. This can be invigorating for anyone!

What is the ultimate for a person’s professional life is this thing called innovation. Innovation is changing. Innovation has a goal, a goal to get better. Innovation can happen in a lot of different contexts. You can innovate new or existing products. You can innovate your marketing. You can innovate your services. You can innovate your business processes. You can innovate your organization as a whole. Most compelling, motivating, and inspiring is that you can also innovate yourself as a person. Yes, all of these things have the capacity to change, to grow, to develop, and to improve in slight ways and in ways that you can’t even tell the difference!

Work and organizations can be stifling. People complaining about their jobs and companies are as common as conversation. Some of the people who work at the large established bureaucratic organizations are full of great life though. This is because they work in innovation. They are concerned with innovating products, services, and everything else. They look to innovate everything they see and realize that they, with others, have the capacity to actually do it. They have that challenge, that goal, that purpose, and that vision in their professional lives and I can see the difference in these people. My conclusion: innovation is good for a person and involving yourself and others in innovation in your organization and life is a positive change.

Where do you go from here?

1. Assess. Is your professional life stagnant? Is there a lack of change or growth in the stuff that you do and in your organization, heck…in your own life too?
2. If you assessed that yes, change is needed…well change for what? What can be changed for the better? A product, service, process, organization, or you? Perhaps all of these things could use innovating.
3. What is the purpose connected to a vision connected to a goal for this change?
4. Start innovating.

OK, so what does “start innovating” mean? To say “I’m going to innovate” is exciting, certainly. Saying this to yourself in the mirror each morning is a little weird but will probably have some good effects. I’m a leadership geek. I’ve studied leadership for a number of years and it is a really fuzzy thing that means a lot of different things to a lot of different people. Innovation is similar to leadership. They both have some similar meaning and they both get a “huh” response when you ask people for a definition. What I’ve found to be helpful is to take this fuzzy concept and break it down into its parts. So for innovation, let’s break it down into some different stages. Many different organizations and individuals define innovation in different ways, have different systems, and have different parts of these systems. In general though, some similarities exist.

Let’s break it down simply.

Stage 1: Identify the opportunity or problem that will lead to the innovation. This requires some hard thinking and some research. What exactly is it that you are trying to innovate? Is this the correct thing that you should be going for? Make sure that the “innovation for what?” question is answered here and gather a fair amount of information. This is your background research stage.
Stage 2: Formulate questions. Because you’ve done stage one you should have a much more thoughtful understanding of the situation, problem, or opportunity. Start breaking that problem down into it’s pieces and formulate corresponding questions. So, if the problem is that nobody knows about your organization and thus cannot do business with you, a simple “how can we get more people to know about our organization?” is a question that can be broken down into “who do we want to reach”, “what we want them to know,” “how do we communicate this message,” “how can we use the internet to communicate this message,” etc. There are a lot of ways you can break down the problem once you’ve gone through that first stage of understanding it and thinking about it.
Stage 3: What I like best; it is the “coming up with a bunch of ideas” stage. You do just that. Take each question, organize them in a way from more general to more specific, and come up with a bunch of ideas for each. Utilize many different ways of coming up with ideas from just writing some down on your own to using a group brainstorm if possible. The goal here is to literally come up with hundreds of ideas.
Stage 4: Make meaning of all those ideas you came up with and analyze them.
Stage 5: Develop some solid concepts in greater detail.
Stage 6: Test out those concepts and develop them further based on feedback.
Stage 7: Take action and do what you had set out to do in the first place. Execute the marketing plan to increase awareness about your organization, if we refer back to the previous example.

Innovation is fun work and also challenging work. It is much easier to do if you can break it down into the stages and take each stage at a time. Many times organizations start but don’t finish. So do each step at a time and make sure you move up the steps and finish and actually take action! If you go through the stages what you will be taking action on should be pretty good because you studied and clarified the problem, you formed great questions, gathered a number of ideas, made meaning and analyzed the ideas, developed solid concepts, tested those concepts and improved them even more. This leads to a breakthrough innovation! Start innovating!

Happy Holidays from BrainReactions!

By BrainReactions

What a great year! We trained over 200 companies in 2009 through our http://brainstormingtechniques.org and http://innovationtraining.org sites and helped generate thousands of profitable ideas! Thank you for your love and support!

All of us at BrainReactions LLC would like to wish you “Happy holidays and a prosperous new year ahead in 2010!”

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