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Innovating Your Professional Life

By BrainReactions

Contributed by Darin Eich, Ph.D., President of BrainReactions LLC http://brainreactions.com

Sometimes we assess our professional lives and realize that we have just been operating a metaphorical machine for an extended period of time. This machine may not even be a real machine but what we discover is that our work, our organization, or our processes have become a bit stagnant or repetitive. We lose our excitement or even hope for the future because nothing is changing. We are doing the same thing every day, every month, and every year and this has become bothersome. We are doing precisely the same service, making the same product, doing the same marketing, giving the same speeches, and asking the same question every month and every year. When this repetitive stagnation happens it not only adversely affects our professional life but also seeps into our personal life. Hey, most of our personal lives revolve around our professional lives anyway, so when that isn’t good, little else is. What people need is change. This is the first thing. Staying in ruts is no fun, getting out of them is.

But change for what? Just change for the sake of change? Well, if we are stagnant, sometimes even change for the sake of change is a good thing because it starts an action. It will add a little bit of air and movement to break the stagnation and stops the mold from growing. But what is powerful, what can be downright compelling, is change when you have a vision, change when you see a potential for a purpose, change when there is a goal that attracts you and others like a magnet. When there is a new challenge, this awakens something in you. It may be fear, but that usually comes about first anytime change happens. So, connected to that fear is excitement and also a newfound hope and perhaps, invigoration, in your professional life. This vision, this purpose, this goal gives you a destination to strive for. It gives your mind a reason to start thinking again. This can be invigorating for anyone!

What is the ultimate for a person’s professional life is this thing called innovation. Innovation is changing. Innovation has a goal, a goal to get better. Innovation can happen in a lot of different contexts. You can innovate new or existing products. You can innovate your marketing. You can innovate your services. You can innovate your business processes. You can innovate your organization as a whole. Most compelling, motivating, and inspiring is that you can also innovate yourself as a person. Yes, all of these things have the capacity to change, to grow, to develop, and to improve in slight ways and in ways that you can’t even tell the difference!

Work and organizations can be stifling. People complaining about their jobs and companies are as common as conversation. Some of the people who work at the large established bureaucratic organizations are full of great life though. This is because they work in innovation. They are concerned with innovating products, services, and everything else. They look to innovate everything they see and realize that they, with others, have the capacity to actually do it. They have that challenge, that goal, that purpose, and that vision in their professional lives and I can see the difference in these people. My conclusion: innovation is good for a person and involving yourself and others in innovation in your organization and life is a positive change.

Where do you go from here?

1. Assess. Is your professional life stagnant? Is there a lack of change or growth in the stuff that you do and in your organization, heck…in your own life too?
2. If you assessed that yes, change is needed…well change for what? What can be changed for the better? A product, service, process, organization, or you? Perhaps all of these things could use innovating.
3. What is the purpose connected to a vision connected to a goal for this change?
4. Start innovating.

OK, so what does “start innovating” mean? To say “I’m going to innovate” is exciting, certainly. Saying this to yourself in the mirror each morning is a little weird but will probably have some good effects. I’m a leadership geek. I’ve studied leadership for a number of years and it is a really fuzzy thing that means a lot of different things to a lot of different people. Innovation is similar to leadership. They both have some similar meaning and they both get a “huh” response when you ask people for a definition. What I’ve found to be helpful is to take this fuzzy concept and break it down into its parts. So for innovation, let’s break it down into some different stages. Many different organizations and individuals define innovation in different ways, have different systems, and have different parts of these systems. In general though, some similarities exist.

Let’s break it down simply.

Stage 1: Identify the opportunity or problem that will lead to the innovation. This requires some hard thinking and some research. What exactly is it that you are trying to innovate? Is this the correct thing that you should be going for? Make sure that the “innovation for what?” question is answered here and gather a fair amount of information. This is your background research stage.
Stage 2: Formulate questions. Because you’ve done stage one you should have a much more thoughtful understanding of the situation, problem, or opportunity. Start breaking that problem down into it’s pieces and formulate corresponding questions. So, if the problem is that nobody knows about your organization and thus cannot do business with you, a simple “how can we get more people to know about our organization?” is a question that can be broken down into “who do we want to reach”, “what we want them to know,” “how do we communicate this message,” “how can we use the internet to communicate this message,” etc. There are a lot of ways you can break down the problem once you’ve gone through that first stage of understanding it and thinking about it.
Stage 3: What I like best; it is the “coming up with a bunch of ideas” stage. You do just that. Take each question, organize them in a way from more general to more specific, and come up with a bunch of ideas for each. Utilize many different ways of coming up with ideas from just writing some down on your own to using a group brainstorm if possible. The goal here is to literally come up with hundreds of ideas.
Stage 4: Make meaning of all those ideas you came up with and analyze them.
Stage 5: Develop some solid concepts in greater detail.
Stage 6: Test out those concepts and develop them further based on feedback.
Stage 7: Take action and do what you had set out to do in the first place. Execute the marketing plan to increase awareness about your organization, if we refer back to the previous example.

Innovation is fun work and also challenging work. It is much easier to do if you can break it down into the stages and take each stage at a time. Many times organizations start but don’t finish. So do each step at a time and make sure you move up the steps and finish and actually take action! If you go through the stages what you will be taking action on should be pretty good because you studied and clarified the problem, you formed great questions, gathered a number of ideas, made meaning and analyzed the ideas, developed solid concepts, tested those concepts and improved them even more. This leads to a breakthrough innovation! Start innovating!

Happy Holidays from BrainReactions!

By BrainReactions

What a great year! We trained over 200 companies in 2009 through our http://brainstormingtechniques.org and http://innovationtraining.org sites and helped generate thousands of profitable ideas! Thank you for your love and support!

All of us at BrainReactions LLC would like to wish you “Happy holidays and a prosperous new year ahead in 2010!”

BrainWaves: August 2009 issue

By BrainReactions

BrainWaves: The Innovation and Idea Generation Emagazine

BrainWaves is a quarterly e-periodical for people who are interested in how organizations cultivate individual and group creativity. Each issue of BrainWaves features information and perspectives about individual and group ideation; how businesses and not-for-profits actuate the best ideas; and reports on remarkable innovations that promise novel solutions to intractable problems. Brainwaves is produced and edited by BrainReactions, producer of “outside insight” — ideas for organizations conceived by outside professional brainstormers and from online brainstorms using BrainReactions.net. BrainReactions also provides innovation training to help companies and individuals generate more and better ideas. 


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In This Issue

100 Tips for Improving Your Creativity: Top ideas from 15 different brainstormers

By BrainReactions

Contributed by Dr. Darin Eich, Ph.D., Chief Operating Officer at BrainReactions LLC

A BrainReactions.net brainstorm launched by UKJohn (John Tunney) on “100 Tips For Improving Your Creativity” achieved its stated goal. It generated 100 ideas from 26 different brainstormers. The description of this brainstorm was: “I thought it would be interesting to ask BR Tool users for their creativity tips. Any input is welcome - be it favourite techniques, authors, websites, attitudes you think are essential for creative thinking, etc.”

The following are some of the most popular ideas from 15 different brainstormers tagged with the username of the creative global idea generator from BrainReactions.net. Note that the wording of the ideas, including any typos, have been kept intact below in an effort to maintain the originality of the idea as presented by the author:

Go beyond the word that describes the solution to purpose of the solution, e.g. instead of saying “I need a job,” say, “I need an income.” That frees you from confining boundaries. Ask yourself, “What’s the true purpose of this solution? Is there an alternative way to get that?”
-David_Payne

Ask every question you can think of related to the task at hand, problem or opportunity. This “drilling-down” will ALWAYS produce high-quality possibilities and answers – and crystallize your idea, problem or opportunity so you can produce very clear responses.
-ThoughtOffice

Try using outrageous similes to spark your imagination. Think up some, or read some fiction - either good or bad - to see what kinds of “word pictures” authors have crafted. Two I wrote last night: “ditched them like an empty pack of Marlboros” and “parted out like so many broken down Chevy Citations”. Play off the imagery that is inspired and try making some “like a” phrases of your own.
-Dlock

Mindmap your concepts…it is amazing to see all of the little ideas that relate together to make a big idea. This helps to integrate your ideas and helps you develop more robust concepts in the future
-Djeich

Don’t try to innovate in a vacuum. Look around at similar problems in different fields, and see what elements apply. Often, parts of a solution can be found.
-FreshThinker

Read biographies of high achievers in any field and emulate their thought-process.
-Anandvc

Keep a record of ideas, problems and thought experiments. Refer to the record regularly and sometimes memorise the items so that you can think about them at any time at any place.
-UKJohn

have a time limit, say by 10th of this month i should generate 10 ideas. this competitive thinking will enable you to be focussed and will help generate more ideas.
-soorya

Leverage the 4 fundamentals of Innovation: FUNDAMENTAL 1 - Innovation happens at the intersection of domains and fields, FUNDAMENTAL 2 - Breakthrough ideas come from playing with ideas and forming new connections, FUNDAMENTAL 3 - Incubation is a powerful and important part of any innovation process, FUNDAMENTAL 4 – Brainstorming is a skill to be practiced and perfected
-ThinkCubologist

Switch to unlined paper for all of your meetings, brainstorming sessions, and notebook idea entries. It will subconsciously - and consciously - free you to think differently and more expansively. Also, it facilitates more visual drawing of ideas - not just linear verbal descriptions - which is particularly useful for novel, emergent ideas that are still in the process of forming. Once people experience unlined, they don’t go back :-)
-CreativeEmergence

Go to a nice and new environment where you feel happy and excited, and synergize with interesting people there;this gets the creative cells sparkling. Feeling good and sharing your thoughts open many windows of opportunities. The impossible becomes possible.
-Stephens

Go Random. Where ever you are think of at least seven things… anything, no rules. Write those things down without judging or sensoring. You may use visual, auditory, musical or personal reference, For example, the next thing someone says or the next thing you hear on the radio, song or talk show subject. List those seven things and relate them to you end result. How, Why is it related to your issue. Why? This process opens fresh new pathways to success.
-Huemankind

Consider the opposite: Turn the problem upside down; imagine trying to achieve the opposite; reverse the relationships
-Graham

Backwards script-writing: imagine the result of your idea. how will it look? how it will influence on your market? then, go backwards and look for more ideas to make it happen.
-Ranencarmel

Build a rough prototype. It will help focus your goal and serve as a platform for generating more ideas in creating and extending.
-Emooney

Visit the online brainstorm at http://brainreactions.net/brainstorms/1753 to review the ideas, select good ones, and sort to view the most popular. You can also still add your own tips for improving your creativity.

Use short online surveys to gain direction and validation from your stakeholders before generating new ideas

By BrainReactions

Contributed by Dr. Darin Eich, Ph.D., Chief Operating Officer at BrainReactions LLC

We are about to innovate. Is there anything missing or something we hadn’t thought of? What direction should we move in? How do we gain quick insight and validation to decide which questions we want to generate ideas on when innovating for new products or services, marketing, or organizational improvement? If you’ve ever thought about these questions before launching a new innovation effort, a short and quick survey of your customers or stakeholders may be what is needed.

One activity to use before formulating your brainstorm questions is to do a quick survey to get both “write in” ideas as well as selected answers. The answers help you validate the direction you are moving in and the write in ideas may shed light on any blindspots and provide something you hadn’t thought of. Gathering a dozen responses to a short survey of no more than five questions that can be done in a couple of minutes can help you zero in on your direction for innovation before the brainstorm and on the concepts to invest development time in later.

SurveyMonkey is an effective and free online tool to help you conduct quick, short surveys to gather insights and validate the direction you choose for idea generation and innovation. It allows for your customers to co-create with you in a more engaging and interactive format. In our webinar series we delve deeper into activities like this to help you innovate in a direction that is co-created and validated by your customers. We share more activities like this the new seminar series package.


Survey Screenshot

To provide a real example, we do online innovation workshops. We are seeking to create new webinars that match our expertise and our client’s needs. The most recent webinar series (http://InnovationTraining.org) we did was created based on feedback and insights from clients on which topics they wanted us to cover and how to cover them. We are now looking for new insights to determine what to create next so we created a short survey. See for yourself and take a few minutes to do this short survey and see an example of a web tool for innovation you can use for free:
http://www.surveymonkey.com/s.aspx?sm=WnApQvAZmevimoKRFFg0gg_3d_3d

The key is to keep it simple. You are looking for a direction to move in and new ideas. A four-question survey can do this. People can fill it out in a couple of minutes. Before generating ideas try to ask people in your network to clarify the challenge that they want solved through the survey. In addition to emailing a group you can also collect short survey insights through Twitter, Facebook, your blog, and other social media avenues that would allow people to simply click on the link to give you feedback on the specific innovation challenge you are working on. A short SurveyMonkey survey can be used before the idea generating stage to identify and clarify the challenges to solve and after you generate ideas on that direction to help focus in on which solutions to invest in developing further.

BrainWaves: April 2009 issue

By BrainReactions

BrainWaves: The Innovation and Idea Generation Emagazine

BrainWaves is a quarterly e-periodical for people who are interested in how organizations cultivate individual and group creativity. Each issue of BrainWaves features information and perspectives about individual and group ideation; how businesses and not-for-profits actuate the best ideas; and reports on remarkable innovations that promise novel solutions to intractable problems. Brainwaves is produced and edited by BrainReactions, producer of “outside insight” — ideas for organizations conceived by outside professional brainstormers and from online brainstorms using BrainReactions.net. BrainReactions also provides innovation training to help companies and individuals generate more and better ideas. 


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In This Issue

Help others Hear and See your Innovative New Concepts

By BrainReactions

Contributed by Dr. Darin Eich

Cone of Learning

I like this “cone of learning” visual. I understand and remember it more because it is something I see instead of just read. It is visual. This has relevance for innovators when they are trying to advance their creations by communicating them to others. When we are communicating our concepts people will “get”, retain, and learn more if you don’t just let them read or hear, but also see… or better yet hear and see. How can you tell and story and show people your innovations?

We are hosting a webinar series where we will teach people brainstorming and concept development through guiding them practically along the stages of the BrainReactions system. We will help people hear, see, and do. Most of us are communicating our creations on the web. Instead of just text why not try letting others hear and see? It is easier now to create your own videos that can do just this. Even a short rapidly created video will increase the potency of your communication over written words. Instead of a paragraph of text about the webinar series I will use one of the communication innovation tools and let you hear and see so that at the webinar you can do to learn and create more! Take a look at what even amateur video producers can create with basic software:

Rapid Innovation: The Potential to Utilize Social Media and User Generated Content to Create Strategic Competitive Advantage, Differentiation and Elite Brand Experiences

By BrainReactions

David Dalka has been a friend and strong supporter of BrainReactions dating back to our inception. After exiting a small startup last year, David is currently a Marketing Strategy Innovation Management Consultant to senior executives. Darin Eich had the pleasure of talking with David about the exciting and abundant opportunities to utilize social media and user generated content as strategic management team tools!

Darin Eich: What kind of activity takes place on social media and user generated content sites that could become insights for innovation?

David Dalka: People are discussing the products and services you provide everyday on blogs, social media sites like Twitter and user generated content sites like Youtube. The types of people can provide falls into several categories: evangelist about an industry, evangelist about a product or service, people who are passionate about a particular brand (no matter what!), people expressing frustration or dissatisfaction and people who are making constructive criticism.

Darin Eich: That is certainly true, what does this mean for better innovation?

David Dalka: Everything! It has potential not only for innovation, but also the entire way you do business! In the era of Web 2.0 a lot of people have focused on the public relations aspects of social media to promote their products. It is my opinion that the largest opportunities actually are in listening to people expressing frustration or dissatisfaction and people who are making constructive criticism and then acting on that information. The focus should be on how to solve these pain points in the marketplace, improving offerings and creating an elite, innovative brand experience!

In the late 1990’s, I worked at BlackRock (BLK) during its’ growth phase from 80 to 800 employees. At BlackRock we provided daily reports via the Internet for our institutional clients back in 1996 when other firms were still sending out paper reports only 45 days after the end of the month. This created offline conversations and/or emails from these clients for data adjustments and tons of suggestions for adding fields to these reports, changing the reports and innovation that created new reports! The increased cycle time of communication with our customers brought us closer to them and increased our pace of innovation – more importantly it focused that innovation outward towards the customer instead of inward. Our responsiveness to their feedback encouraged even more feedback! This feedback loop was critical in creating the incremental improvements that BlackRock made every day. These improvements over time created substantial competitive advantages that were a direct result of user and customer generated innovation!

Darin Eich: That’s amazing! So you are suggesting that pre-social media era experience is a strong indicator of what can and should be done to create innovation today using these tools?

David Dalka: Absolutely! The opportunities to create a process where you listen, then engage and reform your customer acquisition, marketing positioning and customer service is where the future of competitive advantage has the largest area of opportunity. Is your organization seizing the opportunity? Or are entrenched silos beholden to rigid budgets more suited for 1990 than 2009 over analyzing and delayed decisions? Have a bias for action.

Darin Eich: Who is starting to adapt to this change well? What actions are they taking?

David Dalka: Comcast is certainly making incremental steps in the right direction. A few short years ago a contract installer told Comcast that he completed an installation at my mother’s house when he actually did not. This was highly upsetting. My Mom responded with a guest blog post which made the Digg home page and they promptly removed the charges. Then there was the well known sleeping Comcast employee Youtube video incident.

Several months later a support employee named Frank Eliason approached VP of Communications Jennifer Khoury and asked if he could create a Twitter account and start to proactively respond to the complaints and problems of customers voicing concerns on blogs and/or Twitter. His @comcastcares account has now solved thousands of problems for Comcast customers and Frank now leads a team that is solely dedicated to this. I talked with Jennifer about this at ad:tech Chicago in 2008 to learn more about how this came about and she said she granted him the authority to do that immediately. The decision to allow a bottom up idea to be rapidly implemented is critical. Is Comcast the best customer service organization in the world? Not even close. Is Comcast realizing the mistakes of the past and making incremental strides towards improvement everyday now? Absolutely! And that is what matters, making incremental improvements in the customer experience. They also came back onto that original blog post and left a lengthy comment replying to all the other comments. There hasn’t been another comment on that post since then. Comcast is building credibility. Ultimately a portion of social media is a revolution about a return to good old fashioned customer service, which I’d highly welcome over the only way to get service is to request to close my account option.

Darin Eich: If an organization is looking to strategically innovate with utilizing social media and user generated content, what can they do to start in the right direction?

David Dalka: Why is Twitter working for Comcast? It works because Comcast is listening to and solving customer needs instead of seeing social media as purely a public relations or promotional tool! Strategy without execution is nothing, effective implementation is everything. Empowering your employees towards rapid action instead of 18 months of meetings to make a decision is critical to making incremental progress. Using user generated content, social media and search engine marketing effectively is an incremental process that transforms your entire culture and the way you do business across your organization not something that you have one person do and keep doing everything else the same way! You can’t write a check to a consultant and be done, you have to be committed to change. This means changing customer interaction processes and procedures across the organization. The big one hit solution doesn’t exist. Stop looking for it. You need to get down and roll in the dirt to find the details that can lead to innovation.

Darin Eich: Can you point to an opportunity for a company to utilize customer feedback in this manner to make products or services that improve the customer experience and create competitive advantage?

David Dalka: Sure. I bought a new Acura Integra in 1991 and am I am driving it into the ground – it has 154,000 miles on it. It’s been one of the greatest and highest return on investment purchases I’ve ever made! It’s time for me to buy a new car and I’m an Acura loyal customer for life right? Sadly no, I’m not likely to be. Why? During the 1990’s the engineers at Honda and Acura have forgotten that a significant number of their customers are 6′3″ or taller and the “improvements” that have led to marginal increases in miles per gallon changed the headroom in their sedans to the point where I don’t fit comfortably in one and the current pillar and rear view mirror placements cause dangerous obstructed views. If I don’t buy an SUV from them I don’t fit. To be honest, I am surprised the auto insurance industry hasn’t been more proactive in regards to this emerging issue. Starting way back in the year 2000 I started calling Acura’s customer service number periodically to give this feedback – to date I have yet to see any change in the design. I mean look at this photo showing a 5′6″ reporter in the backseat of a 2010 Honda Insight. I really wanted to consider the new Honda Insight, but myself and tons of other consumers will reject this car outright due to its inferior headroom characteristics. I’ve Tweeted the issue again just now. Will some car company listen to this, design cars that once again serve the comfort, visibility and safety needs of tall people and increase their market share? The opportunity is right there in the tweet waiting for any auto manufacturer to build a great sedan with great headroom and visibility for tall people!

Darin Eich: Other than innovation blogs and e-magazines like this one, where else can you find the thought leaders and resources on this subject?

David Dalka: Your own well thought out search queries on a search engine like Google is the best place to start. If people understand the true strategic nature of the emerging content and search engine optimization opportunities you’ll find them when searching about subjects that you care about! Another great place is slideshare.com, the world’s emerging thought leaders are creating content for lectures, small group meetings and Conferences (UGCX) and put the deck on slideshare.com.

We hope that you’ve enjoyed this conversation with Marketing Strategy Innovation Management Consultant David Dalka. Stay tuned for future conversations with David and other innovators in future issues of BrainWaves. Drop us a line to let us know any specific issues you’d like us to discuss in future interviews.

BrainWaves: October 2008 issue

By BrainReactions

BrainWaves: The Innovation and Idea Generation Emagazine

BrainWaves is a quarterly e-periodical for people who are interested in how organizations cultivate individual and group creativity. Each issue of BrainWaves features information and perspectives about individual and group ideation; how businesses and not-for-profits actuate the best ideas; and reports on remarkable innovations that promise novel solutions to intractable problems. Brainwaves is produced and edited by BrainReactions, producer of “outside insight” — ideas for organizations conceived by outside professional brainstormers and from online brainstorms using BrainReactions.net. BrainReactions also provides innovation training to help companies and individuals generate more and better ideas. 


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In This Issue

Announcement:

BrainReactions’ most popular webinar, Fundamentals of Idea Generation for Innovation, which has been attended by over 100 companies already, is now available to watch as a video so you can watch and learn from the webinar video at your own convenience. To download this webinar and the related materials, please visit http://training.brainreactions.com

Review: Frost & Sullivan conference on Growth, Innovation and Leadership

By BrainReactions

Contributed by Anand Chhatpar, CEO of BrainReactions LLC http://brainreactions.com

I have attended and even spoken at many conferences in the past, but none of my previous experiences even come close to the delightfully invigorating and valuable event put together by Frost & Sullivan this year in San Francisco at their Growth, Innovation and Leadership conference ‘08. I think other companies that organize conferences for business leaders have a lot to learn from Frost.

Here are some key highlights that came out of the event for me:

1. High interactivity: The facilitated discussions and networking opportunities allowed me to learn directly from peers in leadership positions. Not only did I gain insight into what worked and what did not work for others in similar positions, but I was also able to connect a name and a face to each story that I learned from. That is invaluable because my knowledge retention here was very high. My knowledge retention from most conferences that focus mainly on presentations is fairly low.

2. Exemplary speakers: The speakers that Frost & Sullivan had brought together for this event were exceptional. One speaker that I had a chance to connect with, Mr. Murugavel Raju from Texas Instruments, himself embodies the ideas of “Growth, Innovation and Leadership” that Frost is promoting with the conference. Mr. Raju began his career as a small-time embedded systems engineer in India, and used his creativity to win a contest sponsored by Texas Instruments. TI offered him a job after recognizing his talent, and he has tirelessly climbed one peak after another within TI to reach his current senior management position.

3. Remarkable Team: The team from Frost & Sullivan that put together the event did a thorough job. Brian Denker from Frost is a very reliable young man who keeps everything running smoothly behind the scene. Joe Krumpfer is extremely helpful and jovial. I also had the distinct pleasure of having dinner with David Frigstad, Chairman of Frost & Sullivan, who is an inspiring entrepreneur. David started a market research company right after graduating from Indiana University and eventually bought the Frost & Sullivan brand. Everyone from Frost had a wealth of knowledge to share and ensured that each event attendee was receiving value by being there.

If you have attended a Frost & Sullivan conference already, I’m sure you will agree with my review. If you have not attended a Frost & Sullivan conference before, I would highly recommend it. They have already begun planning the next Growth, Innovation and Leadership conference and very soon will have these all over the world: http://www.frost.com/gil

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